They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. We have checked and cannot find any payment details set up in your account. Nice offices and friendly people. I look forward to receiving more information from you. Kind regards, I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Lorraine Brule avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. Update: a big thanks to the Luton branch who actually decided to look into my account further. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Prior to any renewal, our customers receive courtesy email reminders. CONSUMER BEWARE! The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. This will ensure the agreement ends at the end of the agreed term and will not renew further. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. This does not affect customers who have a permanent space as these are reserved specifically for them. Youll be billed each month. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? This is to inform you that, unfortunately, I would have to cancel my membership with your club. Michelle Spire Can't believe these thieves are still in business/. Yes, we do get it back, however for a small business this is substantial amount. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. And that`s why I decided to write this post because. You can also choose a coworking or office membership for 5,10, or unlimited days a month. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Unacceptable billing practices. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Its a very common part of a business when providing goods or services to customers and then not receiving payment. This is not the case. The reps refuse to escalate blatant misconduct on their part to their management. I called their 1-800 number and someone overseas took my message. I found someone. This will take you to the "End Your Amazon Prime Membership" page. I hope youll continue to serve more and more people and make their life happy and prosperous. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I have now joined acquire and Regus. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. It was a nice experience with the club. Is it through the same avenue as mentioned in this guide? Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Assistant Global Customer Service at Regus. You can start your agreement on any day of the month. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Connecting your device to a video conferencing-enabled meeting room. Regus Online Account. They will ignore your requests and continue to bill you. Manage all of your workspace and business needs. How To Write a Cancellation Letter for Membership? I read all the negative reviews here and I agree If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. I didn't know if the transaction actually went through. So, I would like to request you to cancel my membership with you kindly. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. Required fields are marked *. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . My membership number is XXX-0000-11111-0000. Once your agreement with us has been renewed, well confirm it via email. but when u need support / CS to talk and solve ur problems its literally non existant. Regus will convert your monthly sign up to a 6 month contract using small print in an email. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. No one would contact me over the phone. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Companies can ask for reviews via automatic invitations. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Do not use this scam company at all costs However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? {Address} With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Michelle Spire Ive been their customers for the past 3 years, paid everything in full. I would love the opportunity to help further but havent been able to identify your account. Hard revenue focused. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. This company responds to reviews on average within 3 days. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. I cannot stress enough the lack of professionalism and poor service. If you refuse to pay their bogus invoices they will send you to collections. Beautifully designed coworking spaces to help facilitate new connections. We found a responsible person where we inform her about the problem. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. We apologise if for any reason you didnt receive these reminders. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). We have sadly been with Regus since 2013. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! He shares his travels under, The dragonpass offer from Regis is still valid. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. On this page, you can first browse which airport lounges are available through this partnership. Book on the day or in advance via the app. Just happened to me when I signed up. How easy is it to get a hold of customer service at regus? Receptionist only can communicate by email, even for the most important things for your business. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. How regus allowed to get away with their hidden automatic renewal. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. We have been complaining for almost 2 months about a heating issue at our office since we moved in. DO NOT TRUST THESE FRAUDSTERS Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. Be part of a vibrant coworking community with dedicated desk or hot desking options. they charged me twice and theyre being difficult.. please help. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. This is also very unfair as we are paying for an office that we are not using because of the heating. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Stay far away from Regus folks. Best regards, its auto renewed. This company bills you for services you do not use. This is a very unprofessional way of handling the situation as this concerns health and safety. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. It should have been very easy to secure me as an advocate for the company. It should also state the reason behind why you want to cancel the membership. 180 0 obj <> endobj Just terrible management at Regus. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Requesting your refund is easy. Absolute disregard for tenants. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Save my name, email, and website in this browser for the next time I comment. I havent been able to identify your account. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. It was a nice experience with the club. A member of my team has already contacted you and discussed the situation. Interested in a product or service at this location? Desposit/Retainer - $700 Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. My expressed intention was to rent space for 1 month and for a quoted price of $650. Thank you again for taking the time to provide feedback. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Hi Andrew, at least on my Regus account I am not required to have card details entered. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Submit a complaint and get your issue resolved. She at least implied that Hannah`s use of the printer was a nuisance. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". Dont know how many days youll need? To my horror, the contract sent was being auto renewed without my consent. Case reference number: C-6953809-Z0V3 If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. If you don't request the refund, they keep it. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". Anyone can write a Trustpilot review. French has been your invoice and communication language since day one but Ive just updated it to English for you. Hi Ryan, This review was chosen algorithmically as the most valued customer feedback. i want to cancel they said i cannot. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. No problem, just. Lorraine Brule Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] I would be happy to look into your specific circumstances of your case but havent been able to identify your account. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. It shows 16 British Pounds per top-up for me. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. I would love the opportunity to help further but havent been able to identify your account. Who has the free mental bandwidth to keep track? Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? I have a Regus lease and have been trying to cancel the agreement for the past two months. Thanks for the heads up on this. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. So many people saying the same thing. We understand that you'd have appreciated greater notice. Zero customer service, particularly regarding billing. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Your language and other settings can be amended through your online account i. E., myregus.com. Does anyone know how to get the GBP payment back? We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Please remember that the retainer is refundable at the end of your agreement. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. The complaint has been investigated and resolved to the customers satisfaction. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. Kind regards, Lorraine BruleGlobal Customer Service at Regus. However when I went to check out online, their web site went blank. Can I use a business lounge if I have a coworking or a private office booking on the same day? We continue to pay every cent owing, but are delivered sub-par for what we are paying for. If not, let us think for a moment about the case law. I was using virtual office space. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Unfortunately not. Deplorable behavior by Dr. Carrie Jaffe. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Office staff are always friendly. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. {Name of the recipient} We have never had a late payment in the 7 years we have been there, which accounts for nothing. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. However, we also have a business to run and cannot cancel signed agreements. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. you pay $100 for membership for your first five months. They are scammers, and incredibly dishonest. Head of Customer Services. Account Number: [protected] I paid for the service up until that point. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Furthermore, it's our goal to make this an efficient yet very simple process. Platinum membership includes access to an office. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. Sandra Melody Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Did yours get refunded? After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Please fill in your details and a member of our team will contact you shortly. This sub is not for advertisements! Regus offers flexible, high-quality and relatively inexpensive office space. We use cookies to improve your experience and deliver personalised content. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. We ask all our customers to add an automated payment method to their account. She advised me to consult the Agreement, which I did. Wow, Hi Jane, I was using the regus for couple years. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` 1. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. Its an automated process. I wish you all the best for all your future endeavors. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. this is absolutely gross and scam. The payments have since been sent to . With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Mailforwarding, Hi Martin, Its important to think of the business you are trying to end your term without proper notification. Paid for parking online and have now received parking ticket from private company. This could be due to your account details needing to be updated. Besides, the facilities provided by you are also impeccable. Advice STAY AWAY, Products used:Virtual office Our membership options give you the flexibility to choose how, when, and where you work. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. If processed correctly online, we would not be able to ignore your requests. We have a team of specialists available 24/7 to help you find the best solution for your business. %%EOF For a company as big as Regus to not have a complaints procedure this is appalling. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Or you can upgrade at any time. Can I roll any unused coworking and office days into the next month? Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. if so what was their response. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. The answer is: it depends who you ask. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. So I had the opposite problem. Looking forward to getting your confirmation receipt. So I assumed the purchase transaction failed and chose a different vendor. 2. Regus are not transparent with their pricing. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Customer service left me on hold until the company closed then hung up the phone. And they do not have to provide any notice to you at all. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Your days must be used within the month they are allocated. This will ensure the agreement ends at the current final date and will not renew further. First month - $650 No customer service, no support, hang up phonecalls,, no email reaction Man, that would be dirty. 25% off. For a company as big as Regus to not have a complaints procedure this is appalling. Create an account to follow your favorite communities and start taking part in conversations. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. I am a small business and cannot afford any of this. Once they sell you something that will be the end of you being treated as a valued customer. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Thanks again for everything I will be happy to recommend your services! You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Do not do business with this company. Regus appears unwilling to make these same accommodations. The center itself have no problem and sales are nice before you join. Assistant Global Customer Service at Regus. Its clear from reading your comments that the main reason for your review is that of your agreement. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter.